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Title
Text copied to clipboard!Hair Salon Assistant Manager
Description
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We are looking for a dedicated and enthusiastic Hair Salon Assistant Manager to join our dynamic team. The ideal candidate will assist the Salon Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and productive work environment. As an Assistant Manager, you will play a crucial role in supporting salon staff, managing appointments, and ensuring the salon meets its operational and financial goals.
In this role, you will be responsible for assisting in the management of salon operations, including scheduling appointments, managing inventory, and ensuring cleanliness and organization throughout the salon. You will also support the Salon Manager in staff supervision, training, and performance management, ensuring that all team members adhere to salon policies and procedures.
The successful candidate will have excellent interpersonal and communication skills, with the ability to effectively interact with clients and staff members. You should be highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Previous experience in salon management or a similar supervisory role is highly desirable.
You will also be responsible for assisting in the implementation of marketing and promotional activities to attract new clients and retain existing ones. This includes participating in social media campaigns, special events, and customer loyalty programs. Additionally, you will help monitor salon performance metrics, such as sales targets, customer satisfaction ratings, and employee productivity, and provide regular reports to the Salon Manager.
As an Assistant Manager, you will also be expected to handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring that all clients have a positive experience at the salon. You will assist in maintaining compliance with health and safety regulations, ensuring that the salon environment is safe and welcoming for both clients and staff.
We value teamwork, professionalism, and a commitment to excellence. The ideal candidate will demonstrate strong leadership qualities, a positive attitude, and a passion for the beauty industry. You should be proactive in identifying opportunities for improvement and implementing solutions to enhance salon operations and customer satisfaction.
In return, we offer a supportive and collaborative work environment, opportunities for professional growth and development, and competitive compensation and benefits. If you are passionate about the beauty industry and have the skills and experience required to excel in this role, we encourage you to apply and become a valued member of our salon team.
Responsibilities
Text copied to clipboard!- Assist the Salon Manager in overseeing daily salon operations.
- Supervise and support salon staff, ensuring adherence to policies and procedures.
- Manage appointment scheduling and ensure efficient salon workflow.
- Assist in inventory management, ordering supplies, and maintaining stock levels.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Participate in marketing and promotional activities to attract and retain clients.
- Ensure compliance with health and safety regulations within the salon.
- Monitor salon performance metrics and provide regular reports to management.
Requirements
Text copied to clipboard!- Previous experience in salon management or supervisory role preferred.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Knowledge of salon operations, products, and services.
- Ability to handle customer complaints and resolve issues effectively.
- Proficiency in appointment scheduling software and basic computer skills.
- Positive attitude, leadership qualities, and team-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in salon management or supervision?
- How do you handle customer complaints or difficult situations?
- What strategies would you use to motivate and support salon staff?
- How do you prioritize tasks and manage your time effectively in a busy salon environment?
- Can you provide an example of a successful promotional activity you have implemented or participated in?
